Meta Offers Bricked Meta Quest Headset Replacements

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  • Provides a meta replacement for Quest 2, 3, and 3S, which were recently bricked due to update issues.

  • Most headsets are now functional and can be replaced if you are still having issues.

Gamers still in trouble meta quest 2s, 3s, and 3Ss that were blocked by the recent update will be happy to hear that Meta is offering a VR headset replacement. While this offer comes as a relief to Meta Quest owners, it may still be perceived as a nuisance by some, especially new buyers.

The supported metaquests are updated regularly, but unfortunately there seems to be an issue with one of the more recent releases. Owners of the Meta Quest 2, 3, and 3S began reporting that their Meta Quest headsets were bricked after the update was released and no longer worked at all. Meta began investigating and initially suggested players simply hardboot their devices, but that wasn't the right solution for everyone.

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Now, Meta is making up for its mistakes by offering alternatives to users who haven't had success with the proposed solutions or updates. Players still unable to use their headsets can visit the Meta support site to request replacements for their Meta Quest 2, Meta Quest 3, and Meta Quest 3S. Users will need to have basic information such as account details and device serial number. According to some reports, not all models seem to be applicable depending on the automated system. Anyone in this situation should contact support to see if a replacement can be issued.

The issue, which was officially acknowledged by Meta just before Christmas, must have left the team scrambling to find a fix. Christmas means a lot to all gaming companies, as many players receive consoles, games and headsets as gifts. Long-time owners have reported experiencing issues when taking the headset out of storage after this update, but the bigger problem is likely to lie with new buyers. Some people who received a MetaQuest as a gift and can't get it to work may end up returning the headset, and it may leave a bad impression on those who loved the VR experience.

According to VP Mark Rabkin, who leads both the Horizon OS and Meta teams, most headsets are now functional and won't need to be replaced. This is obviously a frustrating situation for anyone, but it's good to see that Meta is taking this issue seriously and providing a solution for those who still need it. With any luck, the issues encountered with this particular update won't be repeated in the future.

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