Nintendo Reportedly, hundreds of contractors are looking for new jobs to outsourcing customer support services from the United States to South America. The move in Nintendo stated that the contract would end in September six months after the company sent a letter to the contractors in March.
Nintendo's transition to outsourcing some jobs from the United States to South America was caused by the success of Switch 2. As Switch 2 sells more than 2 million units in Japan, Nintendo's latest console will be a hot product during the holiday season. Some of the experiences that set up a new console sometimes fall into a customer support service agent asking Nintendo's questions. Some of this agent's work includes technical problem solving with financial support, account ban, Nintendo console and accessories.
Nintendo is outsourcing some customer service in South America.
With the launch of the holiday shopping season and the following games Metroid Prime 4: Beyond In just a few months, the new report found that Nintendo is expanding customer support services other than the United States. As reported by IGN, about 200 contractors were affected by Nintendo's decision to outsourcing some customer service positions for South American countries such as Brazil, Nicaragua and Argentina. According to sources speeches according to anonymous conditions, Nintendo used these two different US -based institutions with some field supervisors in Nintendo's Nintendo in Redmond, Washington. The source expressed concern that a new agent would have to overcome the language barriers and expressed concern that the new switch 2 owner needed a hurry to ask for help with the new console settings.
Nintendo's outsourcing decision was made because the game industry continued to experience layoffs. Some positions affected by the industry's overall cuts include customer service, art and quality assurance. In response to the outsourcing report, Nintendo said, “We continue to develop and expand our customer service model as an external partner with a deep experience in all markets that serve throughout the United States. This approach can support the entire range of customer service missions in the Latin America market, which grows with North America, and fits the seasonal demands for consistent support. Nintendo also mentioned that some parts of the initial report were inaccurate, but the company did not explain it in more detail.
As Switch 2 crawls for the first vacation shopping season, Nintendo is an important time for game giants to choose to outsourcing customer support. To get a new switch 2 console, games or accessories on the holiday shopping list, time only time is the outsourcing decision on the long -term conclusions with Nintendo's customers.
- brand
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Nintendo
- Original release date
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June 5, 2025
- Originally MSRP (USD)
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$ 449.99
- Operating system
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ownership
- solve
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1080p (handheld) / 4K (docking)
- HDR support
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yes
In 2017, the successor of the Nintendo Switch continues the same path as a predecessor to provide a hybrid experience that supports home and handheld games. With the same games as Mario Kart World on June 5, 2025, the basic nintendo switch 2 bundle includes console, joy-con 2, controller straps, docks, AC adapters, HDMI cables and Joy-CON 2 grips.
